Complaints procedure
My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:- The Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT.
My aim is to provide a service with which you will be satisfied. However, I do realise that on some occasions your expectations may not be met or that you may have a query or concern or simply be dissatisfied. If any of these occur, initially please raise them with Mark.
If the matter cannot be resolved you may refer your concern to the Notaries Society, who have a Complaints Procedure which is approved by the Faculty Office. Alternatively, you can complain to the Notaries Society direct. Please write (but do not enclose any original documents) with full details of your complaint to:- Christopher Vaughan, Secretary of the Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton NN5 5LH or by email to secretary@thenotariessociety.org.uk
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date of making the complaint to the notary, make your complaint direct to the Legal Ombudsman if the matter has not been resolved to your satisfaction:- Legal Ombudsman, Baskerville House, Centenary Square, Broad Street Birmingham B1 2ND or by email to enquiries@legalombudsman.org.uk or call 0300 555 0333 If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.